Privacy - TejalWeb

Privacy Policy

Last Updated: [Insert Date]

Introduction

At Tejal Web ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our web and app development services. By using our services, you agree to the practices outlined in this policy.

1. Objective

The objective of this Privacy Policy is to inform users of Tejal Web about how their personal data is collected, used, stored, and shared. We strive to be transparent in our practices and to comply with relevant data protection laws to ensure your personal information is safeguarded.

2. User Information

At Tejal Web, we collect a variety of information from users to provide and improve our services. This information is primarily gathered when you engage with us to develop a website or application. The types of user information we collect include:

Personal Identification Information: When you sign up for our services, we collect personal details such as your full name, email address, phone number, and billing information (e.g., credit card details, postal address). This is necessary for account management, billing, and communications.
Project-Specific Information: We gather information related to the specific project you commission, such as details about the design, functionality, and content you require for your website or app. This may also include your business objectives, preferences, and any other data you provide us to help us deliver your project.
Usage Data: As you interact with our website or use our services, we automatically collect usage data. This can include information like your IP address, browser type, device type, pages visited, and session durations. This data helps us understand how you use our services, improve user experience, and monitor performance.
Payment Information: When making payments for services, we use third-party payment processors (e.g., PayPal, Stripe). While we do not store your full payment details, we may access basic billing information to confirm payment status and process transactions securely.

3. Users of Users' Personal Information

As a client of Tejal Web, if your website or app collects personal data from your own users (e.g., customers, site visitors), you are responsible for informing them of your data collection practices. You must ensure that your users understand:

What types of personal data you collect (e.g., names, email addresses, payment details).
How this data will be used (e.g., to process transactions, provide services).
How long their data will be retained and how it will be protected.

While we provide the tools and services to help you manage your website or app, Tejal Web is not responsible for how you manage or process your users’ personal information. We strongly recommend that you implement a privacy policy for your users and adhere to any applicable data protection laws (e.g., GDPR, CCPA) to ensure full compliance and protect the privacy of your users.

5. Purpose

The personal data we collect serves several essential purposes related to the services we provide. Specifically, we use your information for:

Provision of Services: To deliver the web development, app development, and hosting services that you request. This includes developing, maintaining, and customizing your website or app based on your requirements.
Customer Support and Communication: To assist you with any issues or inquiries you may have regarding your website or app, including troubleshooting, answering questions, and providing project updates.
Billing and Payments: To process payments for the services you purchase, issue invoices, send payment reminders, and confirm transaction status.
Improvement of Services: We use the data to assess how our services are being used, identify potential issues, and enhance the user experience. This may involve analyzing usage patterns, feedback, and preferences.
Legal Compliance: To ensure compliance with applicable laws, such as tax regulations or contractual obligations. We may also retain data to resolve disputes, defend legal claims, or prevent fraudulent activities.

6. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances to provide our services efficiently and in compliance with the law:

Service Providers: We share your data with trusted third-party vendors and service providers that help us run our business. These include hosting providers (e.g., GoDaddy, Firebase), payment processors (e.g., PayPal, Stripe), and email service providers. These third parties are required to handle your data securely and only for the purpose of assisting us in providing our services to you.
Legal Obligations: In some cases, we may be required to disclose your personal data to law enforcement, regulatory authorities, or other government bodies to comply with legal obligations, court orders, or similar legal processes.
Business Transfers: If Tejal Web is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such changes to our business structure, and you will have the opportunity to review and manage your data preferences.

We do not disclose or share your personal information for purposes beyond those outlined above without your explicit consent.

7. Storage of Personal Information

We take the security of your personal information seriously and store it securely. Your personal data is primarily stored on our servers and those of our trusted third-party service providers, such as hosting companies (e.g., GoDaddy, Firebase).

Data Storage Duration: We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including fulfilling contracts, providing ongoing support, and meeting legal or regulatory obligations. Once this period has ended, we securely delete or anonymize your data.
Security Measures: We employ industry-standard security measures, such as encryption, secure servers, firewalls, and restricted access controls to protect your data. However, while we make every effort to protect your personal information, no security system is entirely foolproof, and we cannot guarantee 100% security.

8. Users of Users' Personal Information

As the owner of the website or app we develop for you, you hold the responsibility for how you manage and protect the personal data of your own users. This means:

You must provide a privacy policy that outlines how you collect, use, store, and share the personal information of your users.
You should ensure that your users' data is protected and that you have obtained any necessary consents from them (such as for cookies or data processing).
You are also responsible for complying with relevant data protection laws (such as GDPR, CCPA) when handling user data on your platform. We recommend working with legal professionals to ensure your practices are compliant.

9. Cookies

We use cookies and similar technologies to enhance your experience when interacting with our website and services. Cookies are small text files placed on your device that enable us to:

Enhance Functionality: Cookies allow us to remember your preferences, such as language or region settings, so that you don’t have to re-enter this information each time you visit our website.
Track Usage: Cookies help us gather analytics data, such as which pages are visited and how long users stay on the site. This helps us optimize our website and services to better meet your needs.
Advertising and Personalization: If we run marketing campaigns, cookies may be used to personalize the content and advertisements shown to you based on your browsing behavior.

You can control cookie preferences through your browser settings, but please note that blocking cookies may impact your experience on our site, and some features may not work properly.

11. Service and Billing Messages

In addition to general communications, you may receive service-related and billing messages from us. These are essential for the continued use of our services and include:

Billing Notices: We may send you invoices, receipts, or payment confirmations related to the services you have purchased. These messages are necessary to keep you informed of your payment status.
Service Updates: You may also receive updates about changes to your website, app, or hosting services. These may include maintenance schedules, new features, or any issues that need your attention.

These messages are important to ensure smooth operation of the services and cannot be opted out of, as they are directly related to the functioning of your account.

12. Your Personal Information

As a user, you have the right to access, update, or delete your personal information stored by Tejal Web. If you wish to:

Access your data, we will provide a copy of the information we hold about you upon request.
Update or correct any inaccuracies, you can do so by logging into your account or contacting us directly.
Delete your personal data, you can request that we remove your information from our systems (except where we are required to keep it for legal or contractual reasons).

If you wish to exercise any of these rights, please reach out to us at the contact details provided below. We are committed to respecting your choices and ensuring that your information is handled in accordance with your preferences.

13. Data Retention

We will retain your personal data for as long as necessary to provide you with our services and to fulfill the purposes for which it was collected. In addition, we may retain your data to:

Comply with legal or regulatory obligations, including tax reporting, fraud prevention, and dispute resolution.
Resolve disputes and enforce agreements, such as our terms of service.

Once your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policy.

14. Security

At Tejal Web, we take the security of your personal information seriously and implement robust measures to protect it from unauthorized access, disclosure, alteration, or destruction. While no system can guarantee complete security, we are committed to following best practices and industry standards to safeguard your data. The following outlines the security measures we employ:

Data Encryption: We use encryption technology to protect sensitive data both during transmission and while it is stored. This includes the use of Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols to ensure that any information sent between your device and our servers is encrypted and cannot be intercepted by unauthorized parties.
Access Control: We enforce strict access controls to protect your personal information. Only authorized personnel have access to your data, and this access is granted on a need-to-know basis. We regularly audit and review access logs to ensure that no unauthorized access occurs.
Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to detect and prevent unauthorized attempts to access our networks and servers. These systems help prevent malicious activities such as hacking, phishing, and denial-of-service (DoS) attacks.
Regular Security Audits and Updates: We conduct periodic security audits, penetration testing, and vulnerability assessments to identify and address potential weaknesses in our systems. We also regularly update our security protocols and software to address emerging threats and vulnerabilities.
Secure Data Storage: Personal data is stored securely using industry-standard methods. We utilize encrypted databases and secure cloud storage solutions that comply with international security standards. Additionally, we ensure that any third-party providers we work with also follow stringent security measures to protect your data.
Two-Factor Authentication (2FA): To enhance the security of your account, we encourage the use of two-factor authentication (2FA) when available. This adds an extra layer of protection by requiring both your password and a second factor (such as a code sent to your phone) to log into your account.
User Awareness: We also advise our users to take proactive steps to protect their own data. This includes using strong, unique passwords for their accounts, avoiding sharing login details, and being cautious when clicking on links or opening attachments in unsolicited emails (phishing attempts).
Incident Response and Reporting: In the unlikely event of a security breach, we have an incident response plan in place to quickly assess, contain, and mitigate any damage. We will notify affected users promptly and take the necessary steps to secure your information.

Despite these measures, it is important to note that no system can be 100% secure. While we take every precaution to safeguard your personal data, we cannot guarantee absolute security. We continuously monitor and improve our security practices to protect your information, but you should also take steps to protect your own devices and data.

15. Links to Other Sites

Our website and services may contain links to third-party websites or services that are not operated or controlled by Tejal Web. These links are provided for your convenience and may lead to external resources where you can find additional information or services. However, please be aware that:

We Are Not Responsible for Third-Party Content: Tejal Web has no control over the content, privacy policies, or practices of these third-party websites. We cannot be held responsible for the information or services provided on these external sites.
Privacy Practices of Third Parties: Each external site has its own privacy policy, which may differ from ours. We encourage you to review the privacy policies of these websites before providing any personal information or interacting with the content.
Risks of External Links: Clicking on external links means you are leaving Tejal Web's environment, and we are not responsible for any privacy risks or data security issues you may encounter on these third-party websites. We do not monitor or guarantee the accuracy of the content found on linked websites.

We are committed to protecting your privacy within our own services, but we encourage you to remain cautious when navigating third-party websites. If you have concerns about how your personal data is being used, we recommend reading the privacy policies of those external sites before sharing any information.

16. Public Forums

Our website may offer publicly accessible forums, blogs, comment sections, or other interactive features where users can share thoughts, ask questions, and engage in discussions. Please be aware of the following when using these features:

Public Disclosure: Any information, comments, or personal details you post in these forums may be visible to the public, including other users of the site. This includes your name, profile information, and any other data you choose to share. For this reason, you should exercise caution when posting any sensitive or private information.
No Privacy for Posted Content: Content posted in public forums is not private. If you share personal data in these spaces, it becomes accessible to anyone visiting the site. For your privacy and security, we recommend you avoid posting sensitive personal information such as your full address, phone number, or financial details.
Third-Party Interactions: Please keep in mind that interactions in public forums are with other users and not necessarily with Tejal Web directly. We are not responsible for any communications or transactions that take place between users in these forums, and we do not guarantee the security of any shared content.
Moderation and Reporting: We may moderate the content in these forums, but we do not monitor all user-generated content continuously. If you encounter inappropriate, offensive, or harmful content, please report it to us so we can take appropriate action.

We encourage respectful and constructive participation in these forums, but also advise caution when sharing personal information. Remember that public forums are inherently open, and information shared there is not protected by the same privacy standards as the rest of our services.

17. Updates

We may update this Privacy Policy periodically to reflect changes in our data handling practices, service offerings, legal obligations, or security measures. When we make updates, we ensure that:

Notification of Changes: We will post an updated version of this Privacy Policy on our website, along with a prominent notice of the changes. This notice will indicate when the Privacy Policy was last updated, and it will be the version that governs how we process your data moving forward.
Reviewing the Policy: We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, store, and protect your personal information. By continuing to use our services after any changes to the Privacy Policy, you are indicating your acceptance of the updated terms.
Significant Updates: In the case of significant changes, such as new purposes for data collection, changes to how your data will be shared, or changes to your rights regarding your personal information, we will make a more prominent effort to notify you. This may include direct communication via email or in-product notifications.
Version Control: Each time this Privacy Policy is updated, the "Last Updated" date at the top of the document will be revised to reflect the date of the latest revision. This ensures that you are aware of the most current version of the policy.

We strive to be transparent about any changes to how we handle your personal information, and we encourage you to reach out to us with any questions or concerns regarding the updates to this Privacy Policy.

18. Contact

We value your privacy and are committed to providing transparent communication regarding how we handle your personal information. If you have any questions, concerns, or requests related to this Privacy Policy or how Tejal Web manages your personal data, please feel free to reach out to us. We are here to assist you.

You can contact us using the following details:

Email: For general inquiries or privacy-related questions, please email us at [Insert email address]. Our team will respond as quickly as possible.
Phone: If you prefer to speak with a representative directly, you can contact us by phone at [Insert phone number]. Our office hours are [Insert business hours].
Mailing Address:
[Insert full mailing address, including city, state, and postal code]
Contact Form: You may also reach us through the contact form available on our website [Insert link to contact form], where you can submit your inquiry or request.

If you wish to exercise your rights under applicable privacy laws (e.g., to access, correct, or delete your personal data), please include specific details in your communication, such as your account information or a description of the data you are referring to. We will make every effort to address your request in a timely and satisfactory manner.